Sales Fulfillment for Field Service Teams

Make selling simpler, relationships stronger, and revenue higher with field service sales software that streamlines field service quoting and accelerates quote to cash.

Sell Smarter, From First Contact

Field service sales move fast. Service Dynamics Sales Fulfillment helps your team capture leads, track opportunities, and build clear, accurate quotes. Everyone works from the same customer, pricing, and inventory data, so handoffs to operations are clean and quote to cash stays predictable.

sales agent on a call

Stay on Top of Every Lead

Organize prospects, accounts, and opportunities in one workspace. Log interactions from Outlook, set next steps, and monitor pipeline health with list views and dashboards (Power BI optional).

person on laptop viewing a calendar

Work Faster

Use reminders and templates to keep follow-ups on schedule. Share visibility with operations so availability, costs, and parts constraints are clear before you commit.

one man on forklift and talking to his foreman carrying a tablet

Quote with Confidence

Build professional quotes in minutes. Pull labor, parts, and price lists, apply contract terms when applicable, and convert accepted quotes to orders or jobs without rekeying.

Win More Business with Service Dynamics Sales Software

Give your team modern tools to capture leads, track opportunities, and produce accurate quotes. Service Dynamics keeps sales, service, and finance on the same data, so Sales Fulfillment is seamless and deals move faster.

Customer & Asset 360

See the full picture for every account: contacts, sites, buildings, and the equipment you maintain. Service history and open work are one click away.

Account Management

Track jobs and invoices, log communication, and spot trends in spending or service needs. Keep conversations and payments organized in one place.

Quotes That Convert

Build professional quotes from real items, labor rates, and contract terms. Approvals create work orders in a click, with no rekeying.

Leads & Opportunities

Capture, qualify, and advance deals with clear stages and next steps. Prioritize the right work and keep the pipeline moving.

Activity Timeline

Maintain an accurate history of emails, calls, meetings, and notes. Coordinate follow-ups so nothing slips.

Pipeline & Margin Insights

Monitor win rate, velocity, and gross margin by rep, region, or service line. Use dashboards to forecast with confidence and coach the team.

Sales Fulfillment Built for Your Industry

Keep quotes, orders, scheduling, and invoicing in one connected flow. Service Dynamics aligns pricing, inventory availability, approvals, and delivery so handoffs are clean and cash comes in faster.

HVAC

Quote PM programs and replacements with accurate parts and labor. Apply contract rates, schedule approved work, and invoice on time.

Electrical

Build bids and service quotes with materials and phases. Track revisions, get approvals, and convert to jobs without rekeying.

Plumbing

Create flat-rate and T&M quotes, including backflow testing. Reserve parts, book the visit, and turn completed work into an invoice in clicks.

Industrial Equipment

Quote serialized equipment, accessories, and install services. Manage trade-ins and RMAs, coordinate delivery, and post cleanly to finance.

Solar Installation

Quote serialized equipment, accessories, and install services. Manage trade-ins and RMAs, coordinate delivery, and post cleanly to finance.

Manufacturing

Quote installs, commissioning, and plant service. Align production, field schedules, and inventory for smooth delivery.

How Sales Fulfillment Works

  1. Capture the Request: Create the opportunity or quote from phone, email, or Sales Portal. Pull in customer, site, and asset details.
  2. Scope & Price: Add items, labor, discounts, and contract entitlements for accurate field service quoting.
  3. Send & Approve: Share the quote, track revisions, and route for internal approvals.
  4. Convert to Work: Turn winning quotes into orders and work orders without rekeying to keep sales fulfillment moving.
  5. Schedule & Deliver: Book the crew, stage parts, and update status as work progresses.
  6. Invoice & Report: Post to the GL, collect payment, and track win rate, velocity, and margin.
sales fulfillment diagram

Frequently Asked Questions (FAQ)

Yes. Configure multiple locations with mandatory bins, zones, bin types, default-bin logic, and capacity/ranking where needed.

Yes. Use the pricing model that fits the job and apply contract terms when available.

Yes. Track scope changes, approvals, and price updates with a clear audit trail.

Yes. Send quotes from Business Central and use Outlook integration to log correspondence to the account/opportunity.

Yes, if you enable the Service Portal. Customers can view quotes, approve work, and see related invoices.
Yes. Check availability, parts, and calendars so promises match reality.

Yes. Build quotes using item master data, resources (labor), and kits/assemblies so pricing reflects what you stock and deliver.

Yes. Apply customer-specific price lists, discounts, and contract terms configured in Business Central.

Ready to Speed Up Quote-to-Cash?

Let’s connect your quotes, orders, scheduling, and billing in a single system with Service Dynamics.

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