Many manufacturers do more than build. You install, commission, and service equipment at customer sites. QuickBooks and whiteboards cannot keep up with multi-crew scheduling, serialized parts in the field, commissioning checklists, and contract maintenance.
Service Dynamics unifies these workflows by connecting Microsoft Dynamics 365 Business Central with ExpandIT Field Service. You get one system for dispatching, mobile work orders, inventory, job costing, and financials.
Manufacturing field service software helps OEMs, fabricators, and industrial equipment teams manage site work alongside production and inventory. It centralizes dispatching, scheduling, commissioning checklists, photos, signatures, time and parts capture, contract maintenance, warranty/RMA processing, and invoicing — all connected to Business Central for costs, WIP, and margins.
Service Dynamics is a division of Sabre Limited, a Business Central manufacturing specialist with 25+ years of experience. If your needs do not involve field service, learn more about Business Central for general manufacturing:
Scheduling, inventory, jobs, and accounting live in separate systems, creating delays and errors.
Coordinating surveys, installs, rigging, electricians, controls, and inspectors is hard without a live dispatch board.
Punch lists, photos, and approvals on paper slow handoffs and delay billing.
Parts, kits, and serialized components move between vans, branches, and sites with little visibility.
Missing serials and proof of work lead to unpaid claims and rework.
Technicians finish work, but invoices wait for emails and spreadsheets.
Plan jobs, schedule crews, capture field data, track serialized inventory, and invoice in one connected system with live job costing, WIP, and margin dashboards.
Use a live resource planner with skills, territories, and route optimization. Drag and drop to reschedule in real time.
Give techs work orders, checklists, photos, time, parts, and signatures on any device. Everything syncs when they reconnect.
Scan serials and lots, consume from vans and site bins, and replenish truck stock with full traceability back to Business Central.
Standardize punch lists, safety forms, and photo evidence. Generate an auditable job packet automatically.
Automate visit plans, entitlements, and SLAs to turn service into reliable recurring revenue.
Our all-in-one manufacturing software is built for:
Not running field crews? If your work stays in the plant and after-sales service is minimal, Business Central alone may be a better fit.
Use BC alone if you do not dispatch field crews and service is occasional. Add ExpandIT when you install, commission, or service equipment regularly and need dispatch, mobile offline, checklists, photos, and faster invoicing.
Yes. Techs can work without a signal. Data syncs automatically once connected.
Yes. Parts and kits consumed from vans or site bins record lot/serials back to BC, tied to the asset and job.
Most teams go live in three to six months, including planning, setup, training, and go-live support.
Yes. Business Central handles financials, purchasing, inventory, and job costing. ExpandIT adds field service and dispatch.
Yes. Many manufacturers begin with BC for production and financials, then add ExpandIT as field service grows.
